●Guarantee
1.All products are guaranteed for 1 year commencing from the date of purchase. Free of charge repairing will be offered against the Guarantee Card or sales invoice.
The guarantee is offered only against damages caused by congenital defects under normal use of the product for the guarantee period.
2.Free of charge repairing service is offered to Gold Card VIP customers against the Guarantee Card and the VIP Gold Card.
3.Repairing service charge at 12% discount is offered beyond the guarantee period to Silver Card VIP customers against the Guarantee Card and the VIP Silver Card.
4.No altered Guarantee Card or voucher will be accepted.
5.Italina (Holdings) Ltd. reserves the right to interpret any of these terms and conditions.

●Online Customer Service
1.Online shopping service will be provided to customers registered at our website.
2.Online shopping customers are entitled to the same after-sales service as other customers.

●Online Customer Service
1.Silver Card: During the promotion period, any customer who has made a purchase of over 188 RMB at a time over an Italina counter or in an Italina shop may fill out the Italina VIP Application Form as requested and claim the Silver Card to become an Italina Silver Card VIP Customer. After the promotion period, any customer who has made a purchase of over 588 RMB at a time may fill out the Italina VIP Application Form as requested and claim the Silver Card to become an Italina Silver Card VIP Customer.
2.Gold Card: A Silver Card VIP Customer who has made an accumulated purchase of 2,888 RMB (as paid amount) over an Italina counter or in an Italina shop within 1 year from the date of the launch of this promotion may apply for a Gold Card and be upgraded to an Italina Gold Card VIP Customer. The old Silver Card will become invalid upon the upgrade.